Case Study: Florida Surplus
Lines Service Office

In 1997, the State of Florida passed legislation that created the Florida Surplus Lines Service Office (FSLSO). That November, the FSLSO Board of Directors chose Infinity as its information technology services partner.

Infinity implemented the Surplus Lines Automation Suite for FSLSO, including the following services:

• Implementation of SLIP to automate the submission of filings by agents and insurers, increasing efficiency and user satisfaction.
• Implementation of RAPID to allow FSLSO staff to review filings and significantly improve compliance and oversight.
• Definition of the data requirements and submission process for agents and insurers.
• Development of the internal policy reception and review process for FSLSO analysts.
• Integration of invoicing and financial systems for the Office.
• Design, purchase, and implementation of FSLSO’s network infrastructure.
• Development of a brand for FSLSO and its tools, including marketing materials.